Deactivate or delete managed accounts
Organization admins can delete or deactivate accounts they manage for users who no longer need to use Atlassian account services. When their accounts are deleted or deactivated, users immediately lose access to Jira Cloud and all other Atlassian account services, and we’ll stop billing for their account.
If an organization admin deactivates a user’s account, the user’s personal data will remain in Atlassian account services, and the admin can reactivate their account at any time.
If an organization admin deletes a user’s account, we’ll delete the user’s personal data from Atlassian account services, and no one will be able to reactivate their account.
An organization admin can delete a previously deactivated account if they decide to later.
What we delete
When you delete a user’s account, we’ll permanently delete their personal data from all Atlassian account services.
Deleting a user’s account will delete the filters they own (even if the filters are shared with other users). You can choose to change the ownership for filters so you don’t lose them. Their Jira dashboards will be moved to trash but can be restored within 60 days by a Jira admin. Read about restoring dashboards
Jira Service Management Cloud external customers will need to contact a site admin to remove their profile information.
We won’t delete:
The user’s projects, work items, and comments. The user can delete the projects and work items they’ve created before you deactivate their account. For more information on deleting work items, see Editing multiple work items at the same time. For more information on deleting projects, take a look at Create and edit a project.
Personal data in user-generated content. If the user or someone else has included personal data, such as the user’s name, email address, or phone number, in a Jira Cloud project or work item field, it will remain in Jira Cloud until the project, work item, or site is deleted. The user can use the global search function within the product to locate specific personal data terms in free-form text and remove it using the edit tools where permitted. To manually edit and remove data from a work item and its history, edit the free-form text field, clone the work item, and then delete the work item.
Once an account has been deleted, both the account and the personal data in it are gone forever.
How they’ll appear
When you delete a user account, the user will appear as “Former user” in Jira Cloud.
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