Does updating an Atlassian app's URL impact the apps connected to it?

When you update an Atlassian app's URL, either by changing the app URL subdomain or adding a custom domain, Marketplace apps installed on or connected to that app may no longer work as expected. This is because the Marketplace app may still use the old URL.

The impact of updating the Atlassian app URL depends on the method you use.

Update product URL subdomain

When you update an Atlassian app's URL, the Marketplace apps may no longer be compatible. This is because the Marketplace app may still use the old URL.

We put together a list of Marketplace apps from the top vendors with details about whether they’re compatible with URL updates. While this list isn’t comprehensive, we recommend checking it before updating a URL. If a Marketplace app or vendor isn’t listed, you can also contact that vendor to find out how your it may be impacted.

If a Marketplace app on the list isn’t compatible or you’re concerned a Marketplace appnot listed won’t be compatible, you can uninstall it and add it back after updating the URL. If you’ve already updated a URL and the Marketplace app isn’t working, you can still uninstall it and then add it again.

Use a custom domain

We’re continually working to provide Marketplace apps what they need to be able to handle custom domains in every situation. Marketplace app that interact with Jira family of apps, Jira Service Management help center, and Confluence should work as expected.