Overview of Atlassian Backup and Restore
Backup and restore isn’t available in the Atlassian Government environment.
Using Amazon S3 for storing backups is no longer available, except for customers who've used it in the past.
Atlassian Backup and Restore backups allow you to seamlessly back up data for your Jira and Confluence apps from admin.atlassian.com. You can run backups whenever you need them, or schedule them daily or weekly. The backups are stored in Atlassian-owned storage.
Benefits of data backups
Backup processes have several benefits that help ensure the safety and integrity of data. These benefits include:
Data protection: Backups protect your data by creating a copy that can be restored in case of a data loss event. This could be due to accidental deletion, hardware failure, software corruption, or a security breach.
Regulatory compliance: Many industries have regulations requiring companies to maintain certain records for a specific period. Regular backups help meet these regulatory compliance requirements.
Who can use Atlassian Backup and Restore
You need to have organization admin and app admin permissions to back up and restore data.
If you schedule backups and lose permissions later, backups will either fail or not run.
You can purchase the Atlassian Backup and Restore add-on only for the following apps if you have a Premium or Enterprise plan.
Confluence
Jira Cloud
Jira Service Management
Understand supported limits and billing for Atlassian Backup and Restore
When you purchase the Atlassian Backup and Restore add-on for an app, you can use it to manage the backups of sandboxes for that app too.
Data retention
Backups are stored in Atlassian-owned storage for 30 days, and expire on the 31st day. Once a backup expires, you can’t restore it. For example, if you set up a daily backup on the first of the month, you will have 30 backups on the 30th. The backup that was set up on the 1st will expire on the 30th.
Data residency
Atlassian Backup and Restore does not support data residency at this time. Backups created using Atlassian Backup and Restore will not be pinned to your chosen data residency location.
Recovery Point Objective and Recovery Time Objective
In Atlassian Backup and Restore, Recovery Time Objective (RTO) means the maximum time it may take to restore your site after a failure. This means that if the RTO is 12 hours, it will take a maximum of 12 hours to recover the backup to a chose destination site in case of a disaster.
Recovery Point Objective (RPO) is the amount of data measured in time that an organization can afford to lose if something goes wrong, based on backup frequency.
Jira and Jira Service Management
RTO for data size up to 300 GB and attachment count of up to 7 million | 12 hours |
|---|---|
RPO for data size up to 300 GB and attachment count of up to 7 million | 24 hours |
Confluence
RTO for backup size up to 32 GB and attachment count of up to 7 million | 12 hours |
|---|---|
RPO for data size up to 32 GB and attachment count of up to 7 million | 24 hours |
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