Resolve work and page links after copying Jira Cloud data
Who can do this?
Organization admins
Work item, page, or web linking allows you to:
Link two work items on either the same or different Jira Cloud products.
Link a work item and a Confluence page.
Link a work item to any other web page.
When you copy projects from one instance of Jira Cloud to another, we copy Jira work item links, Confluence page links, and web links.
What is the problem
When you copy projects to a Jira cloud instance, Jira work item and Confluence page links show Failed to load. These links aren’t broken links, so you’ll be able to access the work item or the page, but the link information won’t load.
This is because we don’t copy Application Links. Application Links is a bundled app that allows you to set up links and share information across multiple Atlassian products by connecting them. Learn more about Application Links
What is the solution
When you copy data, if work or page links on the destination Jira work items show Failed to load, you need to create a new application link.
To create a new application link:
Log in to the Jira cloud instance where you copied your data.
Choose Settings > Products. Select Application Links in the left menu.
Select Create link.
Select Direct application link. You may need to open your network for incoming connections.
Add the URL of the cloud instance from where the work item is linked in the format https://instance.atlassian.net. If you don't add https://, the link won’t be created.
Use the wizard to finish configuring the link. If the cloud product you are linking to doesn't have the Application Links plugin, you need to provide additional information to set up a link with OAuth authentication.
After you create the link, re-authenticate the link to see the link information.
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