What product data is copied

✅ Users and groups from active directories including Jira Service Management agents

✅ Portal-only customer accounts and Atlassian accounts with Customer role assigned

✅ Customer organizations related to selected Jira Service Management projects

❌ Customer organizations that are not related to selected Jira Service Management projects

Project types

✅ Company-managed projects

Jira software and business projects that are team-managed:

✅ Any related: Work items, Entities, Configurations

✅ Any project references within company-managed projects

✅ Archived projects

✅ Jira Service Management team-managed projects

❌ Jira Product Discovery projects

Project data

Workflow functions:

✅ Validator: Permission, Required field, Field changed

✅ Condition

✅ Post function

✅ Post function: Delegating

✅ Assign to current user, Assign to reporter, Assign to lead

✅ Links to Jira work items, Confluence pages, and Web pages.

✅ Project avatars

✅ Custom work type icons

❌ Custom field language translations

Workflow functions:

❌ Condition: Subtask blocking, InAnyProjectRoleCondition, UserInAnyGroupCondition

❌ Post function: Clear field value, Copy value from other field, Update work item custom field

❌ Notification schemes (Supported for team-managed projects only. For company-managed projects, projects added to the default schemes in cloud)

❌ Automation rules (including project-level automation rules). More about import and export Jira automation rules

❌ Mail handlers

❌ Remote link histories

Jira project data

✅ Project details:
Name, Key, Project type, Project category, Description, Project lead, and Default assignee

✅ Project roles

✅ Work types

✅ Work type scheme

✅ Workflow scheme

✅ Field configuration scheme

✅ Workflows (links to the migrated workflow scheme with status and transitions)

✅ Screens

✅ Screen schemes

✅ Status category

✅ Permission schemes

✅ Work item security:
Level, Scheme, and Permission

✅ Work item rank

✅ Epics (epic link):
Epic name, Epic color, Epic status, and Work item rank

✅ Original Estimate

✅ Remaining Estimate

✅ Flagged

✅ Components

✅ Environment

✅ Sprints

✅ Versions:
Affects versions, and Fix versions

❌ Workflows and permission schemes (that are not linked to any project won't be migrated)

Jira Service Management project data

✅ Queues

✅ Request types

✅ Request type groups

✅ Customer organizations

✅ Customer organization user association

✅ SLA calendars

✅ SLA Time Metric configuration

✅ Approvals

✅ Customer notifications

✅ Reports

✅ CSAT setting

✅ CSAT comment

✅ Portal settings

✅ Language support

✅ Features

✅ Knowledge bases

✅ Help center login message

✅ Help center site-wide announcement

✅ Customized look and feel for help center

✅ Help center home page layout

✅ Virtual service agent intents

✅ Virtual service agent standard flows

✅ Virtual service agent settings and channels

❌ Virtual service agent conversations

❌ Assets

❌ Jira automation

❌ Email settings

❌ Services

❌ On-call Schedule

❌ Change calendar

❌ Chat

❌ Widget

❌ External resources

❌ Work item collector

❌ Versions

❌ People

Work item data

✅ Summary

✅ Description

✅ Work type

✅ Status

✅ Priority

✅ Resolution

✅ Labels

✅ Reporter

✅ Assignee

✅ Due date

✅ Subtasks

✅ Some custom fields:
Text, Date, Number, Time, Labels, URL, Select list (single choice), Select list (multiple choice), Checkbox, Radio button, User picker (single, multiple), Single and multi-version picker, Group custom fields, Multi-line text, Date of first response, and Environment

✅ @mentions

✅ Watchers and votes

✅ Work item links (including link types)

✅ Attachments (media, files)

✅ Comments

✅ Comments with security

✅ Story points

✅ Time spent

✅ Work item history

✅ Work item work log

❌ Some custom fields:
Select list (cascading), Project picker, Affected services, Responders, and Asset object

❌ Redirection of moved work items won’t work for migrated Jira work items

Jira Software Boards

✅ Boards linked to more than one project

✅ Filters linked to more than one project

✅ Filters not linked to any boards

✅ Boards linked to one project only

✅ Boards:
Name, Administrators, Filters and permissions, Share permission, and Location

✅ Advanced board settings:
Column names and status mapping, Swimlanes, Time statistic/estimation, Quick filters, Card colors, and Subquery

Entities and permissions

✅ Remote links

❌ Global permissions

❌ General configuration (e.g., timezone, language)

❌ Dashboards

❌ Boards with non-existent/deleted filters won't be migrated

❌ Confluence links (links in destination site will continue to link to source site)

App

❌ Apps and app data (to migrate app data, contact the respective Marketplace Partner)

Plans in Jira

❌ Scenarios

❌ Unsaved changes from auto-schedule

❌ Saved views

✅ Users and groups

❌ Any permissions settings (space or page) associated with groups will be lost during import unless a group with the same name already exists in the destination site.

To maintain your groups' permissions settings, make sure all your groups have a corresponding group with the same name that already exists in the destination site before importing the space. An easy way to do this is to first import users and groups, then import any spaces. 

Space types (if selected)

✅ Active spaces

✅ Personal spaces

✅ Archived spaces

Confluence space data

✅ Space details:
Space logo, Name, Key, Categories, and Description

✅ Sidebar settings

✅ Content status settings

✅ Space permissions

✅ Look and feel:
Themes, Space templates, Page layout (header and footer), and PDF export customizations

✅ Pages & blogs (including archived items and items in the trash)

❌ Analytics data

❌ Space shortcuts

❌ Related pages settings

❌ Whiteboards

❌ Databases

Page/blog data

✅ Title

✅ Content (including history)

✅ Labels

✅ Restrictions

✅ Comments (including history)

✅ Attachments (including history)

✅ Likes

✅ Page restrictions

✅ Links are migrated, but some links in destination site will continue to link to source site

✅ Default page statuses

✅ Stock Unsplash images in headers

✅ Watched pages

❌ Analytics data

❌ Reactions

❌ Custom uploaded images in headers

❌ Custom emojis (page and in title)

❌ Public links (these will need to be newly generated)

Entities and permissions

Site level settings:

❌ Configuration: General configuration (e.g., timezone, language), Further configuration, Languages, Shortcut links, Global templates, and Code macro administration

❌ Security: Security configuration, Global permissions, and Default space permissions

❌ Look and Feel: Themes, Colour scheme, Site logo and favicon, Header and footer, and Default space logo

❌ Administration: Audit log, Application links, and Application navigator

User profiles

❌ User avatars (users will need to update their avatars after data copy)

❌ Passwords (unless you've set up SSO, users will need to reset their passwords after data copy)

Apps

❌ Apps and app data stored with the vendor (to copy app data, contact the respective Marketplace Partner)

❌ Team Calendars